Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
US orders typically arrive within 3–7 business days via expedited shipping. Canadian orders are fulfilled through jetsetsam.ca. You’ll receive a tracking email once your order ships.
Simply click create an account on product checkout page
If you need to make any changes to your order, please contact us at [email protected]
Once shipped, you’ll receive an email with your tracking number. You can also track your order at jetsetsam.com/ts-shipment-tracking/
We do not keep your card on file or store credit cards.
No we do not on food products
We ship worldwide, however only shelf-stable products can be shipped outside the US and Canada. For orders within Canada, please visit jetsetsam.ca. For international inquiries, contact us at [email protected]
We do our best to ship your entire order together. However, some orders may ship in multiple packages depending on product type and destination. Each package will have its own tracking number
If you need to swap an item
Returns and Exchanges
Due to the perishable nature of our products, we cannot accept returns. If your order arrives damaged or incorrect, please contact us within 48 hours with a photo and we’ll make it right immediately.
That’s our mistake and we’ll fix it right away. Email [email protected] with your order number and a photo of what you received. We’ll arrange a correct shipment at no cost to you.
We’re so sorry! Email us at [email protected] with your order number and a photo of the damage within 48 hours of delivery. We’ll send a replacement or issue a full refund.
Please contact us for return requests
Contact us at [email protected] or by phone 778.732.4002
Contact us immediately at [email protected] with your correction and order number
Absolutley you can make changes or cancel an order until its been shipped out, please reach out to us at [email protected]
Yes you can do that no problem