Everything we sell at Jet Set Sam is food, so we are not able to take returns. What we do promise is a replacement if your order arrives damaged or something is wrong with the quality.
Returns on food products
Once an order has been delivered, we cannot accept it back or exchange it, whether it is smoked salmon, jerky, paté or a gift bundle. Orders are final unless there is a product quality or shipping problem.
Problems we will make right
We will send a replacement when:
- something is wrong with the quality of your order, or
- your package was damaged in shipping or arrived warm.
What to send us
Write to [email protected] or send a message through our contact page right away. To help us sort it out quickly, include your order number, the item that has the problem, and a photo of the product and the package.
Need to change an order?
Address corrections and order changes are only possible before your order ships, so contact us as early as you can. For delivery details, see our shipping policy and FAQ.